Sunday, January 23, 2011

Windows installer cannot be accessed

Reinstall the Windows Installer
To reinstall the Windows Installer, rename the damaged Windows Installer files, and then reinstall the Windows Installer. To do this, follow these steps:

1. Click Start, click Run, type cmd in the Open text box, and then click OK.
2. Type cd %windir%\system32, and then press ENTER.
3. Type attrib -r -s -h dllcache, and then press ENTER.
4. Type ren msi.dll msi.old, and then press ENTER.
5. Type ren msiexec.exe msiexec.old, and then press ENTER.
6. Type ren msihnd.dll msihnd.old, and then press ENTER.
7. Type exit, and then press ENTER.
8. At the command prompt, type exit, and then press ENTER.
9. Click Start, and then click Turn off computer or Shut Down.
10. Select the Restart option, and then click OK, or click Restart.
11. Log on to the computer.
12. Download and install the latest version of the Windows Installer. For more information about

how to obtain the Windows Installer, click the following article number to view the article in the Microsoft Knowledge Base:
893803 (http://support.microsoft.com/kb/893803/ ) Windows Installer 3.1 v2 (3.1.4000.2435) is available
13. Click Start, and then click Turn off computer or Shut Down.
14. Select the Restart option, and then click OK, or click Restart.

Log on to the computer.
Click Start, click Run, type msiexec /regserver in the Open text box, and then click OK.

Thanks Microsoft

2 comments:

deirdre said...

This process worked perfectly after I accidentally deleted a component of Windows Installer. This was the only answer that I found helpful.

Thank you!!

deirdre said...

It works! This is the only explanation of how to fix this problem that was relevant.

Thank you!